FAQ
Frequently Asked Questions
Everything you need to know about our services
General Questions
What is Shanghai Atlas?
Shanghai Atlas is a premium private relocation studio exclusively serving high-net-worth global families relocating to Shanghai. We provide bespoke solutions covering premium property selection, international school placement, cross-border moving coordination, and private concierge settlement services.
Who are your typical clients?
Our clients are primarily global executives, entrepreneurs, and high-net-worth individuals relocating to Shanghai with their families. We serve a limited number of families each year to ensure every solution is fully customized and personally executed.
What areas of Shanghai do you cover?
We cover all major expatriate neighborhoods in Shanghai, including but not limited to the Former French Concession, Xintiandi, Jing'an, Xuhui, Pudong Lujiazui, Century Park, and Gubei. We also serve suburban villa communities such as Sheshan and Qingpu when they align with family needs.
Do you serve clients who are not yet in Shanghai?
Absolutely. Many of our clients engage us before arriving in Shanghai. We conduct initial consultations via video call, prepare comprehensive digital briefings, and arrange everything in advance so that your transition is seamless upon arrival.
Services and Process
How does the service process work?
Our process follows four steps: (1) In-depth needs assessment to understand your family's requirements; (2) Tailored custom solution including residence matching, school planning, and moving arrangement; (3) Full-process execution with real-time progress tracking; (4) Long-term companion support after settlement. See our "How It Works" page for full details.
How long does a typical relocation take?
The timeline varies depending on the scope of services and your specific needs. A basic consultation can be completed in one session. Full-service relocation packages typically span 30–90 days from activation to completion. We will provide a detailed timeline during your initial consultation.
Can I customize a service package?
Yes. We believe every family's relocation needs are unique. After your initial assessment, we will recommend a tailored service plan that may combine elements from our standard packages or include bespoke services designed specifically for your situation.
Do you guarantee school admission or property availability?
We provide professional guidance, strategy, and full support throughout the application and selection process. However, school admission decisions are made by the schools themselves, and property availability is subject to market conditions. We cannot guarantee specific outcomes, but our expertise and relationships significantly improve your chances of success.
Pricing and Payment
How much do your services cost?
Pricing varies based on the scope and complexity of services. Consultation services have fixed rates, while full-service relocation packages are customized to your needs. Please contact us for a personalized quote. We are transparent about all fees, and there are no hidden charges.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), bank transfers (RMB and major foreign currencies), and other payment methods displayed at checkout. For large service packages, we may offer installment payment plans on a case-by-case basis.
Are there any additional fees I should be aware of?
Our service fees cover our consulting and coordination work. Third-party costs such as school application fees, property deposits, moving company charges, visa fees, and transportation costs are separate and paid directly to the relevant providers. We will always inform you of anticipated third-party costs in advance.
What is your refund policy?
Our refund policy varies by service type. Consultations cancelled 48+ hours in advance receive a full refund. Full-service packages are refunded on a sliding scale based on the percentage of services completed. Digital products are non-refundable once the download link has been sent. Please see our full Refund Policy page for complete details.
Privacy and Confidentiality
How do you protect my personal information?
We take data security very seriously. We use industry-standard encryption, secure servers, and restricted access protocols to protect your personal information. All client data is treated as strictly confidential, and we never sell your information to third parties. See our Privacy Policy for full details.
Will my relocation details be shared with others?
No. Your relocation plans, personal details, and family information are kept strictly confidential. We only share information with necessary service partners (real estate agents, schools, moving companies) with your explicit consent, and under confidentiality agreements. We do not publish or share client case studies without anonymization and permission.
Can I request deletion of my data?
Yes. You have the right to request access to, correction of, or deletion of your personal information at any time. Please contact us at koojasmyn@gmail.com, and we will process your request within 30 days, subject to any legal obligations to retain certain records.
Products and Digital Downloads
What is the "Shanghai First 30 Days" guide?
"Shanghai First 30 Days" is our comprehensive relocation handbook designed for international families arriving in Shanghai. It includes practical checklists, neighborhood guides, school overviews, essential service contacts, cultural tips, and exclusive local insights to help you settle in quickly and confidently.
How do I receive my digital product after purchase?
After successful payment, a download link will be sent to your registered email address within 5–10 minutes. The link remains active for 30 days. If you do not receive the email, please check your spam folder or contact our support team for a re-send.
Do you offer physical printed copies of your guides?
Yes, selected products are available in physical printed format. Shipping options and costs are displayed at checkout. Physical products typically ship within 1–3 business days and include tracking information.
Support and Contact
How can I contact Shanghai Atlas?
You can reach us through multiple channels: email us at koojasmyn@gmail.com for general inquiries, use the contact form on our website, or schedule a consultation directly. Our team typically responds within 24–48 business hours. For existing clients, your dedicated consultant is your primary point of contact.
What are your business hours?
Our standard business hours are Monday through Friday, 9:00 AM – 6:00 PM (China Standard Time). For existing clients with urgent matters, your dedicated consultant may be available outside standard hours by arrangement. We observe Chinese public holidays.
Do you offer services in languages other than English?
Yes. Our team is proficient in English and Mandarin Chinese. Depending on your needs, we may also be able to arrange consultants fluent in other languages. Please indicate your language preference when scheduling a consultation, and we will do our best to accommodate.
Can I book a free initial consultation?
We offer a complimentary 15-minute discovery call to understand your needs and determine if our services are a good fit. This is an introductory conversation, not a full consultation. To book, please use the contact form on our website and mention "discovery call" in your message.
This FAQ was last updated in August 2026. If you have a question not answered here, please contact us — we are happy to help.