Refund policy
Return & Refund Policy
Last updated: September 1, 2026
All products sold by Shanghai Atlas are digital downloads (PDF files and Excel templates). Due to the nature of digital products, all sales are final and no refunds will be issued after delivery.
1. Our Refund Policy
Because our products are digital and delivered instantly via email, we are unable to offer refunds once the product has been delivered or downloaded. This includes:
- Change of mind after purchase
- Product not meeting expectations
- Duplicate purchases
- No longer needing the product
2. Exception: Defective or Undelivered Products
While all sales are final, we want you to be completely satisfied with your purchase. If you experience any of the following issues, please contact us and we will make it right:
- Undelivered product — You did not receive the download link email within 24 hours of purchase (check your spam folder first)
- Defective file — The PDF or Excel file is corrupted, cannot be opened, or contains significant errors
- Wrong product — You received a different product than the one you purchased
In these cases, we will either re-send the correct product, provide a working file, or issue a refund at our discretion. Please contact us within 7 days of purchase with your order number and details of the issue.
3. How to Request Assistance
If you have any issues with your purchase, please contact us:
Please include your order number, the email used for purchase, and a description of the issue. We will respond as quickly as possible to resolve your concern.
4. Free Updates
While we do not offer refunds, all our digital products include free lifetime updates. When policies, prices, or practical information change, we update our guides and you will receive the new version at no additional cost. This ensures your guide stays current and valuable long after purchase.
5. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
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